In-court and after-hours coverage
The phone answered when every attorney is on the record and nobody at the firm can pick up.
AI Receptionist for Law Firms
An AI receptionist for law firms answers your law firm's phone while you are in court, captures the caller's matter details in one pass, books the consult, and hands the intake to your team, built for Twin Cities firms. It costs $2,300 to build plus $699 a month, and it is answering your phones in four to five weeks.
Clio, MyCase, Filevine, PracticePanther — the receptionist works alongside the case management system your firm already keeps its matters in.
What is an AI receptionist for a law firm?
A phone agent that answers your firm line in a natural voice, including the hours every attorney is unavailable.
An AI receptionist for law firms answers the call, asks what brought the caller in, and writes down what your team will need: what happened, when, who else was involved, and how to reach them. Nobody is told whether they have a case. The legal questions go to your attorneys.
AI intake for law firms carries that one step further: the questions on your intake sheet, asked on the first call rather than a callback nobody makes. It is not an answering service reading a script, and it is not a phone tree.
MilkHat Media uses the latest voice agent technology with vectorized information retrieval. Instead of scanning everything, the agent pulls the exact answer from a pre-indexed knowledge base in milliseconds — the way your best employee recalls pricing without checking a binder. We also deploy multiple specialized agents based on the type of call. A scheduling request routes to an agent built for scheduling. An emergency call routes to an agent built for triage. Each one carries a focused knowledge set, which means faster, more natural responses and zero confusion between call types.
| Answers while you are in court or with a client | Captures the caller's matter details in one pass | Books the consult on your calendar | Sends a confirmation text | Cost per month | |
|---|---|---|---|---|---|
| Voicemail | Records, does not answer | No | No | No | Free, minus the callers it loses |
| Answering service | Yes, a person reads a script | Takes a message for your intake staff | Takes a message for your office | No, messages only | Billed per call or per minute |
| AI receptionist | Yes | Yes, the questions you set | Yes, directly | Yes, automatically | $699, flat |
What does the law firm build cover?
The call that arrives while the firm is unavailable, and what the caller should be asked before hanging up. Three are included at $2,300; one is Lead Engine work.
First-call intake capture
Name, contact, matter type, opposing party, and date of incident, collected in one pass and handed to your team.
Consult booking
The consult goes on your calendar with a confirmation text, so the caller has a time before they hang up.
Follow-up for callers who did not book
A scheduled sequence for the undecided caller, instead of a name on a legal pad.
Lead EngineWhat does it cost?
$2,300 to build, $699 a month, answering live calls in 4 to 5 weeks.
The build covers 24/7 answering, a knowledge base with your practice areas, hours, attorneys, and intake questions, caller capture and qualification, routing and transfer, consult booking with confirmations, call summaries and transcripts, missed-call text-back, and one CRM platform connected. The monthly fee covers 500 voice minutes, 250 texts, one phone number, and the upkeep: monitoring, conversation review, and prompt refinement.
An AI receptionist for law firms is priced as a build plus a monthly fee because those are different jobs — the build teaches the agent how your firm takes an intake, the monthly keeps it current as your practice areas change.
Want the follow-up sequence for callers who did not book? That is the AI Lead Engine, or added to a Receptionist build.
What are missed calls costing your firm?
A caller with a new matter rarely leaves a message. They dial the next firm on the page. Put in your own numbers and the calculator works out the cost.
Everything that rings — new customers, existing customers, all of it.
After hours, on a job, already on another call. Most owners guess low here.
The rest are existing customers, vendors, and wrong numbers.
Of the people who reach you and want a quote, how many buy?
Not the first invoice — what they spend with you over the time they stay.
Answering, taking messages, calling back, scheduling. Yours or an employee's.
Your rate, or what you pay someone to do it.
The math runs in your browser. Nothing you type is stored or sent anywhere.
The calculator needs JavaScript to run. Nothing you type is sent anywhere.
New-business calls you're missing each month
0
Your monthly calls, times the share you miss, times the share that are new business.
What those calls are worth, at your close rate
$0
Assumes the system recovers 60% of them. That assumption is adjustable below.
Phone admin the system takes off your plate
$0
Your weekly hours across the month, assuming 50% of this work actually goes away.
Where that leaves you
Based on these numbers, this probably isn't worth it yet. The math works when missed calls are costing you more than the system costs. If your call volume grows, or you find you're missing more than you thought, run it again.
What this assumes
Not every missed call becomes a customer just because something answered. Some were never going to buy. Some still want a human. This is the share that actually converts.
The system handles routine calls and scheduling. Complicated conversations still come to you.
— sets both sliders to their most conservative values
These are estimates built from your numbers, not a projection or a guarantee.
Which firms is this built for?
Personal injury, family law, criminal defense, estate planning, and small general practice.
Solo and small firms where the phone rings hardest on the days nobody can answer it, and where the first call decides whether a matter arrives.
Run trucks rather than a docket? The same receptionist exists as an AI receptionist for plumbers, built around the 2am call.
How does this fit around a court schedule?
The receptionist gets built between hearings and proven before it takes a live call.
Start in a slower stretch
Pick a month the calendar is not stacked with hearings, so testing never competes with a trial.
Connect the case management system
The receptionist books your consult and logs the intake in the system your firm already works in.
Load the intake questions
The questions each practice area needs go in during the build, so the first live call captures what your attorneys will ask for.
Test against real call scenarios
The agent is rehearsed on the calls your firm gets before it ever speaks to a caller.
What do law firms ask first?
Almost always about case management systems, conflicts, and what the agent is allowed to say.
The AI Receptionist build is $2,300 one time, then $699 a month. That covers the voice agent, your firm knowledge base, consult booking, missed-call text-back, and one CRM or case management platform. The monthly fee covers 500 voice minutes, 250 texts, monitoring, conversation review, and refinement as your practice areas change.
Yes, and with PracticePanther and the other major practice management systems. We connect through their integration points, so the receptionist books your consult and logs the intake in the system your firm works in. Your matters and billing records stay where they are.
No, and it should not. The agent collects the names such a check needs, including the opposing party and anyone else involved, and flags them for your staff. It captures the date of the incident the same way, without calculating any deadline from it. Your team runs the check and works the dates; the agent only gathers the inputs.
Never. It does not assess the merits, quote a fee, or tell a caller whether they have a claim. It collects what your attorney needs in order to decide: what happened, when, who else was involved, and how to reach the caller. The legal questions go to your attorneys.
Always. The receptionist transfers to your intake staff or your attorney whenever a caller asks, whenever it is unsure, and whenever your rules say so. It exists to catch the calls nobody at the firm could answer, not to stand between you and the people calling.
Four to five weeks from kickoff to answering live calls. Most of that is tuning: we load your practice areas, intake questions, and consult types, then test the agent against the calls your firm already gets. Start in a slower stretch and it is fluent before the calendar fills.
Want the phone answered from the courthouse?
Tell us your practice areas and which system your firm runs its matters in.
Minnesotans will always give you directions to anywhere, but we will never share your contact info. Ever.
You're in.
Milk's on the way — check your email to confirm.